Troubleshooting
- How do I disable the "Enter your work email or server address" prompt?
- How do I set a default printer?
- Clicking on my remote desktop link launches the wrong program or does nothing at all. How do I fix this?
- How do I supress the Win+G Pop-up when launching Red Hen from Windows 10
- My desktop won't launch from Safari - the timer just spins
- Why do I receive an "Item not found" warning when I try to rename a folder on K:\Data or H:?
Common Tasks
- How do I change my password?
- How do disable the 'launch.ica' prompt?
- How do I view the session history of my organization's users?
- What do the Quick Launch icons on my remote desktop do?
- How to force a disconnected session closed
- Can I access external email from within my remote desktop?
Organization, Service, and Maintenance
Accessing your Remote Desktop
- McAfee WebAdvisor Chrome extension prevents credential fields from showing in Red Hen login screen
- How to Refresh Your RDP Connection Shortcut
- "You already have an instance of this application open...". What now?
- What are the minimum system requirements for a remote desktop connection?
- How do I start using Red Hen Remote?