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  1. Red Hen Remote Helpdesk
  2. Red Hen Remote General
  3. Troubleshooting

Troubleshooting

Common issues and their remedies.

  • How do I disable the "Enter your work email or server address" prompt?
  • How do I set a default printer?
  • Clicking on my remote desktop link launches the wrong program or does nothing at all. How do I fix this?
  • How do I supress the Win+G Pop-up when launching Red Hen from Windows 10
  • My desktop won't launch from Safari - the timer just spins
  • Why do I receive an "Item not found" warning when I try to rename a folder on K:\Data or H:?
  • When I try to login using Firefox, nothing happens.
  • How do I enable access to my local hard drives from my Red Hen Desktop?
  • Why does the clock on my Remote Desktop show the wrong time?
  • I get a file download warning when I try to shadow someone. What's wrong?
  • What does the "The Citrix Metaframe server you have selected is not accepting connections" error indicate?
  • My session hangs during login at a blank blue screen What's wrong?
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